Higher Education Organisation
A major tertiary institution has reformed the way that it provides its core University-wide professional services. One of the divisions which provides these services has recognised that it needs to re-visit its operating model and culture, in order to provide quality services, and reap the benefits of the reforms. Interface Consultants is helping them work with their customers to define a service delivery model, service standards, and expectations, as well as looking inward to define a supporting culture.
Our contributions
- Business model development
- Service model development
- KPI definition
- Cultural and behavioural change